PS14 - Decreasing No-Show Rates in an Academic Center by Targeting the Closure of Patient Encounters

Poster Presenter:
Jaime Armah, SIU Decatur Family and Community Medicine Residency
Decatur, Illinois
[email protected]

Johnny Tenegra, MD, Assistant Director, Department of Family and Community Medicine
Mark Scott, MD, Medical Director, Assistant Professor , Department of Family and Community Medicine

Objectives:

• To reduce patient no-show rates to under 10% over a 6-month period at our academic center
• Identify patient barriers toward patients attending appointments
• Implement intervention targeted to improve closing of patient encounters among 2nd and 3rd year residents
• Identify future interventions for academic centers for improving no-show rates